FAQ

Q. Do I have to create an account to buy from ThePennyStore.co.uk?
A. No you can log in as a guest, but just to make you aware by creating account with us it allows you to save and amend delivery addresses, Check the status of your order, review order history and in the unlikely hood you need to return anything to us. You can request this through your account. Obviously, we would always recommend creating an account. With ThePennyStore.co.uk account, you can: - Save and amend a delivery address - Check the status of your order - Review your Order History - Request a return (in the very unlikely scenario that you’re not completely satisfied…!) Nevertheless, you can still check out as a ‘Guest’ without logging in if you wish. 
Q. What do I do if I’ve forgotten my password? 
A. On the ‘Sign in/Register’ page, click on the link ‘Forgot Your Password’ and you will be emailed a link that will allow you to reset it.
 Q. How can I amend my order?
  A. Once your order has been accepted into our warehouse we are unable to make any changes to your order So that we can get your order out to you as soon as possible, we process everything to our warehouse immediately – unfortunately, this makes it very hard to change the order once you’ve placed it and it has been accepted by our warehouse. However, you can still cancel the order if you need to (see ‘How can I cancel my order?’).
 Q. How do I change my Address?
  A. Once your order has been accepted into our warehouse we are unable to make any changes to your address Changing your address counts as an amendment to the order, and as with the answer to the previous question, we try to process all orders immediately for your convenience. As such, it becomes very hard to change the order once they’ve been accepted into the warehouse. Nevertheless, you can still cancel your order (see ‘How can I cancel my order?’).
Q. How can I cancel my order?
  A. As long as your order hasn’t been dispatched you can cancel your order. You can do this if you are a registered customer simply log into your account. A 'CANCEL' option will display if your order has not yet been dispatched. Select this to continue with your cancellation or alternatively please contact our customer service team on 00447412651591 who will be able to do this on your behalf. If your order has begun processing, has been accepted by our warehouse BUT not yet dispatched, then you cancel your order. However you can only do this if you have placed the order as a registered customer. Providing you have placed the order as a registered customer, simply log into your account and click ‘Order History’. If your order has not yet been dispatched, there will be a ‘Cancel’ option displayed. Simply select this to continue with your cancellation. If you have any issues with the cancellation, please contact our friendly Customer Services team on 00447412651591 . NB Opening hours apply.